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An Inside Look: Business Operations Manager

Let's take a look inside Swiss Technologies of New England and learn a little bit more about our Business Operations Manager, Kristi! Below is an interview held with Kristi about her position here at Swiss Technologies of New England & Stone Medical.

What is your job title:

Business Operations Manager

What is the Business Operations Manager definition from your standpoint?

My take on being a BOM is that you have to be vigilant and creative and have the ability to think outside the box because I manage most aspects of the company, I need to be aware of all things happening around me and our employees to promote good business practices and habits.

Describe to me some of your daily tasks.

Team building is a huge task and occurs all day long. I also perform Contract Reviews, Quality Audits, HR, Payroll, AR/AP, and keeping our Quality Management System accurate and up to date.

How have your ideas improved Swiss Technologies of New England's overall operations?

By working smarter and not harder and working toward the same goal for everyone truly improves all aspects of the business.

What do you think are the most important skills for an operations manager?

Multitasking and following up and through and having great patience every day, all day. Working well with others is a tremendous benefit as well.

What do you consider the best approach when negotiating vendor contracts?

It’s not always the most affordable quote but focus on the quality of the Vendor. I fall into the category of “ you get what you pay for”.

What's your favorite part about working here at Swiss Technologies?

I have more than 1 favorite part, the customers are fantastic, and our employees are very funny and personable as well as our Management team, we respect one another, and that makes for a great working environment! It is like a small extended family.

If there was one thing Swiss Technologies could improve on, what would it be and why?

Continual Training and retraining, there is never enough time in the day to do everything, but I think training is critical for the success of all!

Tell us about a time you failed as a manager and what you learned from that experience.

In the past I have tried to be a franager to some (Friend and Manager) and that failed miserably, I need to be as impartial as possible, I don’t necessarily need to be friends on the outside, but I still do need and expect respect.

Now for some fun questions!

What is one thing you could never live without?

My children

What is your favorite food?


What do you enjoy doing outside of work?

Caring for my mini fruit tree farm in Maine and gardening, ATVing, boating, fishing, and finding new walking trails, and spending time with my children, my grand fur baby Bodie, and my boyfriend.

Have any additional questions? Leave us a comment down below!

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